Case Study - MK Illumination

About

MK Illumination creates tailor-made experiences that connect with people’s emotions through festive lighting, decoration, interactive worlds.

The company maintains independently run subsidiaries in 30 countries, allowing each business to benefit from a global approach linked with local knowledge.

The Objectives

MK Illumination was looking for a company who can provide not only phones but also after care and an experienced team, who would be able to advise suitable solutions for their needs.

Solution

MK Illumination became Challenger’s customer in 2010. We provide mobile devices and phone care packages as well as a professional service from skilled, dedicated account managers.

Challenger helped MK Illumination with their conference calling issues and concerns regarding network coverage.

By explaining the device and tariff capability they can connect with up to 6 people using their conferencing allowance and save on expensive 3rd party costs.

Advising and assisting with network changes to ensure that MK Illumination never lose their network coverage.