FAQ

Apple Devices

How to back up your iPhone, IPad, and iPod touch with iCloud

  • Connect your device to a Wi-Fi network.
  • Go to Settings > [your name], and tap iCloud. If you’re using iOS 10.2 or earlier, go to Settings, then scroll down and tap iCloud.
  • Tap iCloud Backup. If you’re using iOS 10.2 or earlier, tap Backup. Make sure that iCloud Backup is turned on.
  • Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.
  • Make sure that the backup finished: Go to Settings > [your name] > iCloud > iCloud Storage > Manage Storage, then select your device. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Storage > Manage Storage, then select your device. The backup should appear in the details with the time and backup size.

Automatically back up with iCloud Backup

To let iCloud automatically back up your device each day, here’s what you need to do:

  • Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Backup.
  • Connect your device to a power source.
  • Connect your device to a Wi-Fi network.
  • Make sure that your device’s screen is locked.
  • Check that you have enough available space in iCloud for the backup. When you sign in to iCloud, you get 5GB of iCloud storage for free. If you need more iCloud storage, you can buy more from your iPhone, iPad, iPod touch, or Mac. Plans start at 50GB for $0.99 (USD) a month. Learn more about prices in your region.

How to back up with iTunes

  • Open iTunes and connect your device to your computer.
  • If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  • Select your iPhone, iPad, or iPod when it appears in iTunes. If your device doesn’t appear in iTunes, learn what to do.
  • If you want to save Health and Activity data from your iOS device or Apple Watch, you need to encrypt your backup: Select the box called Encrypt [device] backup and create a memorable password.

Write down your password and store it somewhere safe, because there’s no way to recover your iTunes backups without this password.

If you don’t need to save your Health and Activity data, you can make a backup that isn’t encrypted. Just click Back Up Now.

After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. (If you’re using iTunes for Windows, choose Edit > Preferences > Devices from the menu bar at the top of the iTunes window.) You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see beside the name of your device.

O2 Network

What can I do on My O2 Business?

My O2 Business allows you to take control of your account online. Once logged in, you can click on Bill analyser to get your bills, analyse spend and set up reports.

I haven’t received my registration email - what do I need to do?

Visit o2.co.uk/myo2business. You will need to click on the login box to request a new email.

I don’t have a mobile phone - how do I register?

You need to have a mobile phone to register, but it doesn’t need to be an O2 number.

I haven’t received the PIN to complete their registration. What do I need to do?

Please click on the link in the registration email. You will see a button to request a new pin.

My phone number is wrong. How do I receive my PIN?

Following a data protection check, only an internal user can log into their own My O2 Business account, please give as a call on 0800 269 546 and we will add the correct mobile number. Then an email will automatically be sent to you, to enable you to complete your registration using a one time PIN to your phone.

I’ve forgotten my username and/or password

Please follow the instructions at o2.co.uk/myo2business.

I’ve locked myself out. How do I reset my account?

Please give us a call on 0800 269 546 and we will raise a request to reset your account.

How quickly are account changes updated?

All requests will be dealt with within 24 working hours.

How do I give access to my colleagues?

You are responsible for managing the users of your site and can do so from within your own My O2 Business account:

  • Administrators can provide access to colleagues, to either view their account, part of their account or their own phone number. This is useful for business owners who want their colleagues to be responsible for their spending, as they can track usage since their last bill or tag calls as business or personal for expenses. Administrators can then run reports on the call tagging, or on top spenders if they wish.
  • Administrators can give access to colleagues, to either the Bill analyser section of My O2 Business, or the My Account section, or both.
  • Administrators can give access to the billing experience, by logging into My O2 Business and selecting ‘Administration’. Then they just follow the steps to create a new user.
  • Administrators can give access to My Account, by logging in to My Account and going to the ‘Manage users’ tab.

How does an Administrator view who has access to their My Account?

Please log in and check this by clicking on the ‘Edit Users’ tab which will show who has access. Administrators can also search for particular users from this tab.

What are the different levels of access within My O2 Business?

Your user profile determines what you can do within My O2 Business. Administrators can see part of, or the whole account. End Users can normally see their own phone number, but Administrators can set the access levels they want to provide.

Voicemail 901

Voicemail 901 is your answerphone. It answers any calls you miss and lets you know when you have new messages. It’s available to all O2 customers by calling 901 and it’s ready to go on all new O2 phones. If ever it’s switched off, you can turn it on by calling 1750 free from your mobile.

How do I set up my security PIN?

To keep your messages secure you need to set up a voicemail PIN. We’ll ask you to set one up the first time you call 901, or if your phone’s been reset.

How do I personalise my greeting?

Voicemail 901 comes with a standard greeting. To personalise your message, just:

  1. dial 901 from your O2 mobile
  2. press *
  3. choose option 3
  4. follow the prompts to personalise your message
  5. You can change your greeting as often as you like

How do I check my messages?

While you’re listening to a message you can press:

  • 0 to pause or continue
  • 4 to skip back five seconds
  • 6 to skip forward five seconds

After you’ve listened to a message you can press:

  • 1 to replay it
  • 2 to save it
  • 3 to delete it
  • 5 to return the call
  • 7 to forward the message to another mailbox or leave a voicemail for the caller (Pay Monthly customers only)
  • 8 to hear who called you and when
  • 9 to reply by text (Pay Monthly customers only)

How do I manage my messages?

While you’re listening to a message you can press:

  • 0 to pause or continue
  • 4 to skip back five seconds
  • 6 to skip forward five seconds

After you’ve listened to a message you can press:

  • 1 to replay it
  • 2 to save it
  • 3 to delete it
  • 5 to return the call
  • 7 to forward the message to another mailbox or leave a voicemail for the caller (Pay Monthly customers only)
  • 8 to hear who called you and when
  • 9 to reply by text (Pay Monthly customers only)

How much does it cost to use voicemail?

If you’re a Pay Monthly customer, calls to 901 are free. If you’re a Pay As You Go customer, they’re charged at your standard tariff rate. If you’re abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There’s no charge for receiving a message if you don’t listen to it.

How do I use voicemail when I’m abroad?

Before you travel, you’ll need to make sure you know your PIN.

Calling 901 as usual works in most countries. If it doesn’t, call 1780 free from your mobile, or +44 7802 090 100, and we’ll text you the right number to call.

Depending on which country you’re in, you’ll either go straight to your messages or to your voicemail greeting. If it’s your greeting, press * and type in your PIN.

If you forget your PIN when you’re abroad, try texting RESET to 802901. If that doesn’t work, contact us and ask us to reset it. You’ll then need to change it before you can listen to your messages.

How do I change my PIN?

You can change your pin any time, just:

  1. call 901
  2. press *
  3. Choose option 4
  4. Follow the instructions for setting up a PIN

When you set your PIN, try to choose a number that’s difficult to guess. So don’t go for repeat or consecutive numbers, or the year you were born.

What if I forget my PIN?

You can reset your PIN at any time, just text RESET to 802901. You’ll be sent a temporary PIN, which you’ll need to change before you can listen to your messages.

You can change your PIN any time, just:

  1. call 901
  2. press *
  3. choose option 4
  4. follow the instructions for setting up a PIN

When you set your PIN, try to choose a number that’s difficult to guess. So don’t go for repeat or consecutive numbers, or the year you were born.

How do I switch voicemail off?

If you don’t want Voicemail 901 on your phone, dial 1760 free from your mobile to switch it off.

What if I already have O2 Call Alert?

You can’t use Voicemail 901 if you have O2 Call Alert. If you want to swap between the two, call 1710 free from your mobile. Get more information on O2 Call Alert.

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