Price Changes April 2026
We would like to inform you that we will be implementing a price increase on some of our products and services. We understand how important it is for our customers to manage costs carefully, and we share that commitment. However, in order to continue delivering reliable, market‑leading solutions, there are occasions where we must reflect increases passed on by our suppliers.
As a result, the services listed below will be subject to a price increase with effect from 1 April 2026.
SIP
EVE, Gamma, OneHub & VoiceFlex SIP Trunks +7.3% covering all monthly service charges including line rentals and bolt-ons
VoIP System License
Wildix VoIP +7.3%, per month covering all monthly service charges including line rentals and bolt-ons
8×8 VoIP +7.3%, per month covering all monthly service charges including line rentals and bolt-ons
TelcoSwitch VoIP +7.3%, per month covering all monthly service charges including line rentals and bolt-ons
Flow VoIP +7.3%, per month covering all monthly service charges including line rentals and bolt-ons
Broadband
SOTAP Broadband +7.3% per service, per month
SOGEA Broadband +7.3% per service, per month
FTTP Broadband +7.3% per service, per month
Fibre Ethernet/Leased Line Broadband +7.3% per service, per month
Enhanced Care +10% per service, per month
Premium Care +10% per service, per month
Challenger Billed Mobile
O2 +7.3% Increase covering all monthly service charges including tariff line rentals and bolt-ons
Vodafone +7.3% Increase covering all monthly service charges including tariff line rentals and bolt-ons
Challenger Billed M2M SIM Cards
Multinet UK4Net +7.3% Increase covering all monthly service charges including tariff line rentals and bolt-ons
eSIM Multinet +7.3% Increase covering all monthly service charges including tariff line rentals and bolt-ons
All other M2M SIMs +7.3% Increase covering all monthly service charges including tariff line rentals and bolt-ons
Legacy Services
PSTN Line Rental +20% per line, per month
ISDN2 Line Rental +20% per channel, per month
ISDN30 Line Rental +20% per channel, per month
ISDN DDI +20% per DDI, per month
PSTN/ISDN Ancillary Services +20% per service, per month
ADSL2+ Broadband +20% per service, per month
FTTC Broadband +20% per service, per month
GFAST Broadband +20% per service, per month
SMPF Broadband +20% per service, per month
MPF Broadband +20% per service, per month
Vanilla IP VoIP +19%, per month covering all monthly service charges including line rentals and bolt-ons
Please note that any discounts you may currently receive will remain in place at their existing rate.
We appreciate that price increases are never welcome and we apologise for any inconvenience this may cause. We would like to reassure you that we remain fully committed to delivering high‑quality services and excellent UK based customer support.
If you have any questions or would like to discuss how this change affects your services, please contact your account manager or a member of our support team. Our contact details can be found at: https://challenger-mobile.co.uk/contact/
Thank you for choosing Challenger as your service provider. We value your continued business and look forward to supporting you with the best possible products and services.
Frequently Asked Questions
Why are prices increasing?
From time to time, our suppliers increase their costs. To ensure we can continue to deliver reliable, market‑leading products and services, we need to reflect some of these increases in our pricing.
When will the price increase take effect?
The new prices will apply from 1 April 2026.
Which services does the price increase apply to?
The price increase applies to services that were connected on or before 28 February 2026 and are listed in this notification. Services connected after this date will be charged at the rates applicable at the time of connection.
Will my existing discounts still apply?
Yes. Any discounts you currently receive will remain in place at their existing rate.
Do I need to take any action?
No action is required. The updated pricing will be applied automatically from 1 April 2026.
How will this affect my bill?
The increase will be applied to the relevant monthly service charges for affected products. If you would like a breakdown specific to your account, please contact your account manager.
Why are legacy services subject to a higher increase?
Legacy services such as PSTN and ISDN are being withdrawn across the industry and are increasingly costly to maintain. The higher increases reflect rising supplier and support costs.
What if I ordered a service before 28 February 2026 but it connected afterwards?
Pricing is based on the service connection date. Services that connect after 28 February 2026 will be billed at the rates applicable at the time of connection.
Who can I contact if I have questions?
Please contact your account manager or a member of our support team. Our contact details are available at:
https://challenger-mobile.co.uk/contact/
